Privacy Policy
Introduction
At MariBiz (maribiz.ai), we are committed to protecting customer information and maintaining strong data protection standards. This Privacy Policy explains how we collect, use, share, retain, and protect information when you interact with our maritime marketplace, contact forms, WhatsApp communications, and support channels.
Data Collection & Use
We may collect the following customer data when you use our website or contact MariBiz:
- Personal and contact details, including name, email address, phone number, WhatsApp number, company name, and business information.
- Messages, enquiries, RFQ details, support requests, attachments, and communication preferences submitted through the website.
- Usage data, including IP address, browser type, device information, cookies, and platform browsing behavior.
We use this data to:
- Respond to enquiries and provide customer support.
- Send order, RFQ, account, listing, onboarding, and service updates.
- Send transactional and promotional messages through WhatsApp, SMS, RCS, calls, and email where consent has been provided.
- Connect users with relevant marine service providers and manage marketplace operations.
- Improve platform performance, analytics, security, and user experience.
Data Sharing with Third Parties
MariBiz may share limited information with trusted third-party platforms and service providers when required to operate the platform and communications, including CRM tools, analytics providers, hosting providers, email delivery services, WhatsApp API providers, SMS or calling partners, and listed marine service providers relevant to your enquiry or RFQ. We do not sell customer personal information.
User Consent for WhatsApp Communication
By providing your phone number or WhatsApp number and submitting a form on MariBiz, you consent to receive WhatsApp messages from MariBiz for customer support, enquiry follow-up, order or RFQ updates, account notifications, service reminders, and promotional communications where permitted by law.
Opt-Out/Unsubscribe Mechanism
You may opt out of WhatsApp or promotional communications at any time by replying STOP, UNSUBSCRIBE, or OPT OUT to our WhatsApp message, or by contacting us through our official support channels. We may still send service, legal, or security messages when necessary to complete an active request or comply with obligations.
Data Retention & Security
We retain customer data for as long as needed to provide services, manage enquiries, maintain business records, resolve disputes, prevent misuse, and meet legal or regulatory obligations. We use reasonable technical and organizational safeguards to protect data against unauthorized access, misuse, loss, alteration, or disclosure.
Compliance with Legal Obligations
MariBiz handles customer data in accordance with applicable local data protection laws and Meta's data handling requirements for WhatsApp Business communications. We may process or disclose information when required to comply with legal obligations, enforce our terms, protect users, or respond to lawful requests.
Cookies Policy
We use cookies to enhance user interaction, analyze traffic, remember preferences, and optimize platform usability. You can manage cookies through your browser settings.
User Rights
Users may request access to, correction of, or deletion of their personal information, subject to applicable legal and operational requirements. You may contact us at any time to exercise these rights or raise a privacy concern.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, Meta requirements, or operational practices. Material updates will be posted on this page and, where appropriate, communicated through website notices, email, WhatsApp, or other official channels.
Contact Us
For privacy requests, opt-out help, or complaints, contact MariBiz through the contact page or email us at info@maribiz.ai. Business location: Singapore.